Terms & Conditions

By accessing our website or placing orders, you agree to these Terms & Conditions, Privacy Policy, and all applicable laws.

• These terms form a binding legal agreement.
• We may update the terms with notice through email or website updates.
• Continued use after changes constitutes acceptance.
• Users below 18 years of age must use the platform with parent or guardian consent.

All orders are subject to availability and approval. Prices include applicable taxes as per the invoice terms.

• Gold prices may fluctuate daily based on market rates.
• Order confirmation will be shared through email or SMS.
• Payments are accepted through UPI, cards, net banking, and other supported methods.
• Full payment must be completed before dispatch.
• Making charges may vary depending on design and weight.

We provide safe and reliable delivery services across India with tracking support.

• Delivery time depends on product type and location.
• Items are dispatched after payment confirmation and quality verification.
• Customers must provide correct delivery details at the time of order.
• Undelivered or returned parcels may attract additional shipping charges.

Refunds and returns are accepted only under specific conditions after verification.

• Return requests must be raised within the specified return period.
• Made-to-order and customized jewellery may not be returnable.
• Refunds will be processed after product inspection and approval.
• Return shipping may be payable by the customer unless otherwise stated.

All claims may require supporting photos or videos for verification.

We focus on quality, purity, and proper certification for jewellery items.

• Gold jewellery is supplied with proper purity verification.
• Hallmark certification is provided wherever applicable.
• Product weight may vary slightly due to manufacturing tolerance.
• Maintenance or polishing support may be available at the store as per policy.

Users must provide accurate information and use the platform responsibly.

• One account should be maintained per user.
• Users must not provide false or misleading details.
• Fraudulent activity, misuse, or abuse may lead to account suspension.

Our liability is limited to the value of the purchased product or service.

• We are not responsible for delays caused by courier, weather, or other external factors.
• Indirect losses such as loss of profit are not covered.
• Total liability, where applicable, is limited to the order value.

These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Tamil Nadu.

• Business location: Ponnamaravathy, Pudukkottai, Tamil Nadu.
• Website: mahalakshmijewellerypmv.in
• Phone: 9626986363
• Email: mahalakshmijewellerypmv@gmail.com

For any grievance or clarification, please contact our support team using the details above.